Frequently Asked Questions
Find answers to our most common questions below. Can't find what you're looking for? Contact us and we'll be happy to help.
Orders & Shipping
How long does delivery take?
Delivery depends on your destination. Current estimated delivery windows are Ghana: 14-60 days, UK: 5-9 days, Europe: 7-20 days, North America: 7-15 days, and Australia and New Zealand: 7-17 days. Please allow an additional 1-3 business days for handling. The relevant estimate and shipping cost are shown at checkout.
Do you ship worldwide?
We ship to many countries worldwide. Available destinations, shipping costs, and estimated delivery times are confirmed at checkout.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking link via email so you can follow your package every step of the way.
My order hasn't arrived. What should I do?
If your order is past the estimated delivery window, please contact us with your order number and we'll investigate right away.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, undamaged, and in their original packaging. Contact us at hello@cyberelectric.store to initiate a return.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-10 business days back to your original payment method.
What if my item arrived damaged or faulty?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we'll arrange a replacement or full refund.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.
Is my payment information safe?
Yes. We use industry-standard encryption and never store your card details. Your payment is processed securely through Shopify Payments.
Products
Are your products covered by a warranty?
Coverage varies by product and fulfillment method. Dropshipping orders generally have 30 days from receipt for eligible claims, while direct-shipping orders are typically covered for 7 days, subject to the manufacturer's terms. Dead-on-arrival items are covered within the applicable period. Check the product page or contact us if you have questions about a specific item.
Do you restock sold-out products?
We do our best to restock popular items. If a product you want is out of stock, feel free to contact us and we'll let you know when it's back.